Where are you spending money in error? Is a supplier charging you unfounded fees? Are they nickel and diming you? Fine Tune specializes in contract negotiations and dispute resolution. Saving YOU money is their bread and butter. It’s all about investigative research and digging into the details. They find the truth and present the data to their clients. It’s up to the client to take action—or ignore it. In this episode of Negotiations Ninja, Richard Ham—the CEO of Fine Tune—shares some of the strategies they use to successfully resolve conflict. Outline of This Episode [2:27] Rich’s background in journalism [6:39] The move from journalism to dispute resolution [10:00] Overarching themes in conflict [12:28] Fine Tune’s proprietary system: EMOAT [15:26] Woking your way through disputes [18:11] 3 things that are critical to successful negotiations [21:45] When solidarity falls apart: dealing with the situation  [24:57] What happens after the dispute is solved? [27:13] Rich’s closing three pieces of advice [27:13] Rich’s closing three pieces of advice [28:28] Connect with Fine Tune + Rich Resources & People Mentioned Fine Tune Knowledge Center Cintas Connect with Richard Ham Rich on LinkedIn Fine Tune on LinkedIn Fine Tune Connect With Mark Follow Negotiations Ninja on Twitter: @NegotiationPod Connect with Mark on LinkedIn Follow Negotiations Ninja on LinkedIn Connect on Instagram: @NegotiationPod Subscribe to Negotiations Ninja