Fun Episode!10 ways to make you think about making your customer service experience unique for both the customer and your agents.1) Create a unique tagline AKA Chik-fil-a effect2) Post your stats for your customers to see3) How to Immerse your customers into your world 4) Incenting the right KPI's5) Routing the right way6) Screen pop CTI importance7) Training Tone8) Is your center boring?9)Are you using al the technology you have?10) Management trainingBlog Post Link:https://expiviausa.com/nine-ways-to-make-your-customer-service-experience-unique/The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel