Go in-depth into our new hire packet where we talk about how you can start to instill culture by the policies and procedures you present in the first few days of employment.In this episode, we talk about the new hire pack all cal center agents receive along with an outline of the first 30 hours of call center and company training that you can use to improve your onboarding procedures.Join the Advice from a Call Center Geek texting community! Text us at 814-247-0366 and you will be able to have direct access to us for any call center ops question. We will also be sending out exclusive call center ops content to all community members.We will NEVER attempt to sell you anything nor will we sell your data. All this is, is another way for us to be able to help you with your call center operations questions.