Twitter, Facebook, Instagram, WhatsApp.....Do you have a digital plan for these "newer" channels?  In this episode of the "Geek" we talk about the importance of servicing customers on these channels, how to be proactive instead of reactive then it comes to social listening and best practices for digital customer service programs!Your customers are using these channels and they are talking about you.  Its time for a plan to engage and delight in the digital world!The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel