A little bit of a unique and cool episode.  The Geek is a huge fan of the "Call Center Helper" website and podcast.  When we were asked to be a guest on their podcast we jumped at the invitation. While I am not going to spoil the entire episode, I do want to give you some highlights from a couple of the questions that were asked.  Really good questions and I hope you find my answers as insightful.  Lots here to take back to your center.The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel