HR and dealing with corrective actions in the call center can be a very challenging issue.  In episode 72 we talk about how to deal with issues that arise with your call center workforce in both the brick and mortar and at-home model.We help you with coming up with policies that match your culture, how to create a progressive discipline policy, and give you some real examples on how we work with agents to try to negate any on floor issues.Blog Post Link:https://expiviausa.com/hr-and-corrective-actions-in-the-call-center-environment/The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.comText me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel