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Best Practices for Setting Up Supervisor and Admin Call Center Dashboards

Best Practices for Setting Up Supervisor and Admin Call Center Dashboards

FromAdvice from a Call Center Geek!


Best Practices for Setting Up Supervisor and Admin Call Center Dashboards

FromAdvice from a Call Center Geek!

ratings:
Length:
11 minutes
Released:
Aug 4, 2020
Format:
Podcast episode

Description

In this quick episode, we talk about some best practices on how we set up our supervisors and admin call center dashboards.  From real-time metrics to interval data, we give you a good way to stay efficient and on top of your call center.Join our texting community!  It's free, we never sell.  It's just a great way for all of us to communicate call center content.  Text "dashboard" to 814.247.0366 to get set up! The "Advice from a Call Center Geek!" podcast is sponsored by Expivia Interaction Marketing, a leader in USA call center/customer service outsourcing.  Check Expivia out at www.expiviausa.com  Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel 
Released:
Aug 4, 2020
Format:
Podcast episode

Titles in the series (100)

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!