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10 Reasons Why you Should NEVER Outsource Your Call Center

10 Reasons Why you Should NEVER Outsource Your Call Center

FromAdvice from a Call Center Geek!


10 Reasons Why you Should NEVER Outsource Your Call Center

FromAdvice from a Call Center Geek!

ratings:
Length:
18 minutes
Released:
Sep 28, 2020
Format:
Podcast episode

Description

I can talk all day on why you SHOULD outsource your call center and the benefits of doing so, but that doesn't seem very much fun.Let's talk about the 10 reasons why you should NEVER outsource.If you or your organization can relate to 2 or more of these topics on the top 10 list, then you should seriously consider keeping your call center internal.Some of the reason we talk about in this episode are:Cost Savings is the ONLY DriverNot Having Buy-in from Key Stake HoldersNot having a Strong VMYour Training is not in OrderThis episode will make sure you are making the best decisions for your organization in terms of whether to outsource or not. Blog Post:https://expiviausa.com/ten-reasons-you-should-never-outsource-your-call-center/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel 
Released:
Sep 28, 2020
Format:
Podcast episode

Titles in the series (100)

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!