20 min listen
10 Reasons Why you Should NEVER Outsource Your Call Center
10 Reasons Why you Should NEVER Outsource Your Call Center
ratings:
Length:
18 minutes
Released:
Sep 28, 2020
Format:
Podcast episode
Description
I can talk all day on why you SHOULD outsource your call center and the benefits of doing so, but that doesn't seem very much fun.Let's talk about the 10 reasons why you should NEVER outsource.If you or your organization can relate to 2 or more of these topics on the top 10 list, then you should seriously consider keeping your call center internal.Some of the reason we talk about in this episode are:Cost Savings is the ONLY DriverNot Having Buy-in from Key Stake HoldersNot having a Strong VMYour Training is not in OrderThis episode will make sure you are making the best decisions for your organization in terms of whether to outsource or not. Blog Post:https://expiviausa.com/ten-reasons-you-should-never-outsource-your-call-center/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel
Released:
Sep 28, 2020
Format:
Podcast episode
Titles in the series (100)
Initial and Ongoing Education in your Call Center by Advice from a Call Center Geek!