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    My Five Favorite Call Center Reports

    My Five Favorite Call Center Reports

    FromAdvice from a Call Center Geek!

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    My Five Favorite Call Center Reports

    FromAdvice from a Call Center Geek!

    ratings:
    Length:
    16 minutes
    Released:
    Oct 6, 2020
    Format:
    Podcast episode

    Description

    This is an Episode for true Call Center Geeks!  I want to give you my five favorite call center reports and tell you why they help me and can help your call center.In this episode we will talk about:Daily Summary ReportsMonthly Volume TrendsInterval Volume TrendsAgent Occupancy Reports Customer/Agent Sentiment ReportsBlog Post Link: https://expiviausa.com/my-five-favorite-call-center-reports/Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel 
    Released:
    Oct 6, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!