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Psychic Income- 7 Ways to Show RESPECT to Your Call Center Associates

Psychic Income- 7 Ways to Show RESPECT to Your Call Center Associates

FromAdvice from a Call Center Geek!


Psychic Income- 7 Ways to Show RESPECT to Your Call Center Associates

FromAdvice from a Call Center Geek!

ratings:
Length:
15 minutes
Released:
Jan 28, 2021
Format:
Podcast episode

Description

Do you and you care about your associates on a personal level?  I'm not saying you are best friends and go out on the town, but do the reps know that you as a manager care about them?Respect is something that today's generation really takes to heart, and we need to be able to provide respect to make sure our culture is working at its peak.In this episode, we talk about "Psychic Income, that that is, and seven ways to show respect for your call center associates.These include:Showing interest in your call center associates as peopleCoaching and reprimanding in privateCelebrating in publicTalking about advancementWhy/how to need to keep team meetings positiveHaving reps talk positively about other repsKeeping management office hoursFor more info on Advice from a Call Center Geek:Text us: 814.247.0366Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel 
Released:
Jan 28, 2021
Format:
Podcast episode

Titles in the series (100)

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!