In this episode, we take a look behind the curtain of our call center here at Expivia to talk about what tools and technology we are using day in and day out and what tools are important in your call center based on the size and goals of the center.This is an interesting episode for anyone who wants to understand how all the call center technologies of omnichannel, analytics, WFM, HR, QA all work together in unison to enhance the customer experience. For more info on Advice from a Call Center Geek:Text us: 814.247.0366Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel