In episode 103 we talk about the touchy subject of discipline policies in your call center and what should happen when you have to put an associate on an improvement plan.We talk about the touchpoints that should happen in the first 30, 60, and 90 days of a new hire, how to be proactive with your associates when it comes to discipline, and what should happen if your culture thresholds are not being met and an associate needs to go on an improvement plan what that should look like.For more info on Advice from a Call Center Geek:Text us: 814.247.0366Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel Call Center Geek NFT Art: https://opensea.io/collection/call-center-geek-art