Happy 2022!It's time to look at your center and develop a strategic plan for the new year.  In this episode of ACG, we take a look at four-five aspects of your center and talk through what we look at every year to improve.  These include:Technology      New     ExistingAgent/Culture     Engementment     Goal Setting     Hiring      EducationReporting     Realtime/Dashboard     Skilling     KPIsManagement     Education     EngagementPolicies/Procedures     New      ExistingFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "New Book" to 814-247-0633