Turnover...the arch-nemesis of every contact center.  While it's never going to be perfect, there are some tactics that we can take to improve the culture and the turnover of the contact center environment.  In this episode, we look at 5 ways that we battle turnover here in my contact center, Expivia.  These include a dive into:CultureAssociate PayAgent EngagementGrowth and ProgressionHaving a SayDifficult Processes and ProceduresFollow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "NFT" to 814-247-0633