Let's take a trip into a time machine and see what the contact center and customer experience look like in the year 2030.How will the Metaverse, NFTs, VR, and AR have an impact on how business and service are done. In this episode, I try to give you what I see CX looking like after talking to many experts in the industry over the past couple of months!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community:www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Linkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "education" to 814-247-0633