Chris Nassetta has been CEO of Hilton since 2007. He tells Alan Murray that when arrived on the job "the business just wasn't functioning in the ways that it needed to function." And while some of that related to strategy, he pinpointed the real problem as tied to culture. "It (had) really sort of lost its way from a cultural point of view."
While the problem may have been easy to diagnose, it was anything but easy to solve. He succeeded however, as evidenced by the company's high ranking on Fortune's 'Best Companies to Work For' list. In this episode of Leadership Next he explains how he tackled the problem.
Also in this episode, the return of business travel and a peek at what Nassetta calls the "phygital" future (yep, it's a combo of physical and digital.)