31 min listen
How likely are fraud victims to leave their bank?
How likely are fraud victims to leave their bank?
ratings:
Length:
14 minutes
Released:
Feb 27, 2017
Format:
Podcast episode
Description
Professor Rahul Telang at Carnegie Mellon University's Heinz College analyzed the behavior of 500,000 bank customers over five years to observe their reactions to adverse events such as fraud on their bank account. It's a rare objective measure of the effect of fraud on customer retention.
Released:
Feb 27, 2017
Format:
Podcast episode
Titles in the series (100)
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