Amdocs, a 35+ year veteran in their industry, provides a range of customer experience solutions for some of the world's most successful telecommunications, media, and entertainment companies, from digital engagement to a software-powered network. Their main focus is on digital intelligence business support, and the successful integration of AI into business roles and functions, as well as personalized and contextual customer engagement.One of their more popular solutions, which many people may not know, is the chatbot, which can be found on different websites across the Internet, including Facebook. Shannon also discusses interesting changes in customer support over the last 20 years, including the change from call centers to AI, the shift in the way that companies interact with their clients, the future of AI, and the biggest ways that companies can integrate AI and digital intelligence into their businesses. For more information, visit www.amdocs.com.