5 min listen
Customer Journey Mapping | Daniel Sunden + John Flitcroft
Customer Journey Mapping | Daniel Sunden + John Flitcroft
ratings:
Length:
40 minutes
Released:
Sep 1, 2017
Format:
Podcast episode
Description
DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinking.com! One of the first steps business owners should take in serving their customers is identifying the customer journey. As a customer interacts with different points in the business, there are multiple opportunities to design their experience every step of the way. We talk with two design strategists in Europe - Daniel Sunden and John Flitcroft, who walk us through making the most of a customer journey. ________ Love what you hear? Please subscribe, rate, and review us! Special thanks to Monica Shriver of BraveMusician.com for this episode's theme music.
Released:
Sep 1, 2017
Format:
Podcast episode
Titles in the series (26)
Intro Episode | Marina Terteryan | Why Service Design Thinking: This episode is a brief introduction to the Why Service Design Thinking podcast series by its founder and host, Marina Terteryan. Learn about the inspiration for this podcast, how it applies to your business, and why it is so important to adopt the... by Why Service Design Thinking