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    283: Amex Takes VoC To The Next Level

    283: Amex Takes VoC To The Next Level

    FromThe CX Cast

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    283: Amex Takes VoC To The Next Level

    FromThe CX Cast

    ratings:
    Length:
    19 minutes
    Released:
    Feb 14, 2022
    Format:
    Podcast episode

    Description

    Luis Angel-Lalanne, VP of Customer Voice at American Express, shares his organization’s journey from survey fundamentals to a robust feedback program that continuously engages stakeholders in CX understanding and drives action.
    The post 283: Amex Takes VoC To The Next Level appeared first on The CX Cast ® by Forrester.
    Released:
    Feb 14, 2022
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.