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    284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

    284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

    FromThe CX Cast

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    284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0

    FromThe CX Cast

    ratings:
    Length:
    27 minutes
    Released:
    Mar 10, 2022
    Format:
    Podcast episode

    Description

    Forrester principal analysts Maxie Schmidt and Joana de Quintanilha join Angelina to discuss Winning On Purpose: The Unbeatable Strategy of Loving Customers by Fred Reichheld.
    The post 284: Our Take On Reichheld’s Winning On Purpose And NPS 3.0 appeared first on The CX Cast ® by Forrester.
    Released:
    Mar 10, 2022
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.