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    287: The Metaverse Means Next Gen CX

    287: The Metaverse Means Next Gen CX

    FromThe CX Cast

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    287: The Metaverse Means Next Gen CX

    FromThe CX Cast

    ratings:
    Length:
    30 minutes
    Released:
    Apr 20, 2022
    Format:
    Podcast episode

    Description

    Consider the perfect customer experience without the unfriendly limitations of the physical environment. The metaverse could offer this. VP, Principal Analyst David Truog returns to explain the state of the metaverse and what it means for the future of CX. To learn more, see David’s Ten Principles For Designing The Metaverse blog post, which links to several […]
    The post 287: The Metaverse Means Next Gen CX appeared first on The CX Cast ® by Forrester.
    Released:
    Apr 20, 2022
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.