26 min listen
396 - Maximize Client Loyalty with Radical Generosity (with John Ruhlin)
396 - Maximize Client Loyalty with Radical Generosity (with John Ruhlin)
ratings:
Length:
42 minutes
Released:
Oct 17, 2022
Format:
Podcast episode
Description
Receiving gifts is something that many clients expect around the holidays—we’re simply conditioned to it. But it makes it hard for a business to stand out, which is a big part of why organizations send gifts in the first place. In today’s episode, we’re speaking with John Ruhlin, author of Giftology, about how you can use meaningful gifts to build strong relationships and leave lasting impressions that the deep pockets of Goliath-size companies can’t touch. Be sure to check out our show notes at staypaidpodcast.com for more in-depth information and added details not included in the episode. Connect | Resources Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention 0:00 Introduction 2:09 John’s backstory 4:01 The lesson that changed John’s life 7:15 Systematizing the unexpected 12:03 The follow-up strategy 16:02 Gifts are strategic investments 18:15 Recommended frequency for giving gifts 18:44 The power of the meaningful gift 21:09 Why food is the worst client gift 24:45 Your gift-giving budget and why it’s worth it 28:10 The rationale and ROI of employee gifts 32:05 Who gets what? Playing favorites 34:34 How long do you keep sending gifts? 37:23 John’s advice to younger John 40:43 Action Item
Released:
Oct 17, 2022
Format:
Podcast episode
Titles in the series (100)
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