Hostility, uncooperativeness and impulsivity: acute agitation can be one of the most stressful aspects of a nurses job. With forty years of nursing experience, Dee Henderson, RN, MSN, joins us to discuss how both pharmacologic and non-pharmacologic interventions can be used to de-escalate the crisis cycle.Check out Nicole Kupchik's exam reviews and practice questions at nicolekupchikconsulting.com. Use the promo code UPMYGAME20 to get 20% off all products.Use the promo code UMNG10 to get 10% off your order from Stoggles.Up My Nursing Game is partnering with VCU Health Continuing Education to offer FREE continuing education credits for registered nurses. Click here to obtain nursing credit (1.00).See the show notes at upmynursinggame.com.