Qatar Airways is rated the world’s best airline. Behind its success: boarding school discipline and no bullshit. The Group CEO, His Excellency Akbar Al Baker brings his trademark candor to this podcast. He talks about customer service, rebuilding after the pandemic and why he is OK with some employees being scared of him. Learn more about your ad-choices at https://www.iheartpodcastnetwork.comSee omnystudio.com/listener for privacy information.