With a legal and finance background, Andrew Wilkins founded the first international wealth management platform, which he sold in 2015, going on to start an early-stage incubator, Fintecho. Futr.ai was born in 2017 when Andy and co-founder Lee Skyrme saw the massive opportunity to use cutting edge artificial intelligence to transform the way we access public services. Five years later, with the support of an amazing team and fantastic VCs, Futr is proud to include the police, the NHS, and many amazing charities and social services as well as private organisations as valued customers. Over the past year, Futr has accelerated its work with a myriad of organisations as they have all implemented AI chatbots to ensure increased engagement with their end-users and deliver a seamless customer service experience. From government to business, their chatbots are used by over 1,000 organisations across the world. We discuss their work with the NHS, various UK police forces (recently launching the first live chat support service for domestic abuse victims), UK housing associations and the charity CALM. I also learn how Futr is also now integrated with the social media profiles of the UK police divisions as well as CALM (among others), so they not only have access to real-time data, but past historical data as well. Andy shares his knowledgeable insights into current AI chatbot technology as well as practical guidance based on a wealth of experience for implementing digital transformation in the future. Tech Talks Daily Podcast Sponsor Check out Flippa, who is the show sponsor in December. Find out more information at https://flippa.com/tech-talks