Should you have a cancellation policy for a monthly cleaning customer? Is a monthly customer just a one-off clean? Having rules or choices upfront will help you manage monthly clients. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review) Today's #BehindtheCleans is produced by Savvy Cleaner Training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your production team is Angela Brown, PJ Barnes, & Parker Shelton. *** CANCELLATION POLICY FOR A MONTHLY CLEANING CUSTOMER *** 0:00 - Meet Angela Brown, the House Cleaning Guru 0:24 - Should I have a cancellation policy for monthly customers? 0:59 - What is a one-off client? 1:22 - Why would a monthly customer cancel? 2:01 - What can I say to someone that only wants to be monthly? 2:43 - If two or three months go by, can I change my pricing? 3:06 - What to say if a customer misses a month? 3:27 - Selling a year in advance may help keep customers on schedule 4:50 - Can I put one-offs on a waitlist? 5:42 - What to say if the client's cleaning needs are now different? *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Cleaning Up in a Dirty Business - https://amzn.to/3gV8qKN You Can Make It, But Can You Keep It?  - https://amzn.to/3VzBard The 1-Page Marketing Plan: Get New Customers, Make More Money - https://amzn.to/3Fujjwy Small Business Survival Guide: Starting, Protecting, And Securing - https://amzn.to/3VFgI8I The Small Business Disaster Survival Guide: Business Continuation - https://amzn.to/3iEnJrC (When available, we use affiliate links and may earn a commission!) *** RATE THIS SHOW ***  https://sotellus.com/r/savvy-cleaner   *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://Instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedin.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@AskAngelaBrown Store: https://amazon.com/shop/AngelaBrown Live Shopping: https://amazon.com/live/AngelaBrown *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** https://amzn.to/3jHk4GL *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***  Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:  Give: https://savvycleaner.com/scholarship-fund Apply - https://savvycleaner.com/scholarship-application *** SPONSORSHIPS & BRANDS ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry, here's how to work with us -https://savvycleaner.com/brand-deals *** THIS SHOW WAS SPONSORED IN PART BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.