15 min listen
John Devlin - Ascensos - CX With A Human Touch, Retail, RPA, and Alexa
FromCX Files
ratings:
Length:
23 minutes
Released:
Dec 6, 2019
Format:
Podcast episode
Description
John Devlin is the Founder and CEO of Ascensos. He is based in the UK and spoke to CX Files from his office in Romania. John talks about retaining the human touch in CX, even in the face of so many emerging technologies. He also explores retail CX, using RPA to reduce repetitive tasks in the contact centre, and how Amazon may change all our shopping habits with the Echo. https://www.linkedin.com/in/john-devlin-ascensos-4731521/ https://www.ascensos.com/
Released:
Dec 6, 2019
Format:
Podcast episode
Titles in the series (100)
Patrick O'Brien, GlobalData Retail - Retail and CX in 2019: Retail and CX by CX Files