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    Simon Foot - CX Company - Chatbots and Conversational AI

    Simon Foot - CX Company - Chatbots and Conversational AI

    FromCX Files

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    Simon Foot - CX Company - Chatbots and Conversational AI

    FromCX Files

    ratings:
    Length:
    26 minutes
    Released:
    Jan 31, 2020
    Format:
    Podcast episode

    Description

    The CX Company has been designing chatbots and conversational AI systems for 15 years. Their software engages over 4 million customers every day.  Simon Foot is the UK and Ireland Director of The CX Company and he talked to me about the opportunities for chatbots and why there are so many disappointing chatbot implementations. https://www.linkedin.com/in/simonfoot/  https://www.cxcompany.com/ 
    Released:
    Jan 31, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.