Rod Jones is a contact centre strategic adviser, industry analyst, and consultant. He is based in Johannesburg, South Africa, and he is something of a legend in the CX analyst circles.  Rod has spent 50 days in lockdown so far and has been using his time to call CX analysts and operators to ask about a path to the new normal. This episode features me (Mark Hillary) and is just a taster of the full interview. Follow these links to hear the complete conversation: https://rodjones.co.za/covid-19/ https://youtu.be/2b3r-SCB5Hc