Every year, Ryan Strategic Advisory publishes their list of the top 5 most favoured offshore contact centre delivery points. The 2020 Front Office Omnibus Survey,  is being announced by Peter Ryan simultaneously with the publication of this special bonus edition of the podcast - so if you can see this then the results are now public. In this episode Peter talks about the research and the top 5 locations... use the links to access the research. https://ryanadvisory.com/ https://www.linkedin.com/in/peter-ryan-montreal/