14 min listen
Richard Farrand - Conduent - Designing And Transforming For Great CX
FromCX Files
ratings:
Length:
22 minutes
Released:
Jul 22, 2021
Format:
Podcast episode
Description
Richard Farrand is a senior director at Conduent, based in Kuala Lumpur, Malaysia. He is responsible for the APAC CX business and globally for resource planning. Richard was previously the Global COO for Bank of America IT and BPO systems and before that he was leading IT and BPO inside HSBC. In the interview we talked about how CX is transforming companies and how better design thinking can lead to great CX. https://www.linkedin.com/in/richardfarrand/ https://www.conduent.com/
Released:
Jul 22, 2021
Format:
Podcast episode
Titles in the series (100)
Steve Weston - SK Weston & Co: CX in 2019 by CX Files