15 min listen
Colson Hillier - Alorica - Building CX Resilience And Innovation
FromCX Files
ratings:
Length:
30 minutes
Released:
Jun 30, 2022
Format:
Podcast episode
Description
Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pandemic innovation and resilience being adopted by Alorica - such as virtual contact centers, GigCX, and permanently embracing WFH... in the conversation Colson talks about balancing resilience, innovation, and what Alorica learned from these unsual past two years. https://www.alorica.com/ https://www.linkedin.com/in/colsonhillier/
Released:
Jun 30, 2022
Format:
Podcast episode
Titles in the series (100)
Patrick O'Brien, GlobalData Retail - Retail and CX in 2019: Retail and CX by CX Files