Justin Custer is the Founder and CEO of ChatLingual. He is based in Boulder, Colorado. This CX Files episode delves into how digital chat is revolutionizing the way businesses interact with their customers; thus transforming the customer experience. Mark Hillary and guest Justin Custer discuss the benefits of digital chat for customers (and employees), including convenience, speed, and personalized language interactions, as well as the advantages for businesses, such as cost savings, increased customer engagement, and improved customer loyalty. The future of digital chat in customer service, how will it shape the way businesses interact with customers? https://www.linkedin.com/in/thinkjc/ https://www.chatlingual.com/