31 min listen
Episode 195: Owning the Customer Experience w/ Allison Metcalfe
Episode 195: Owning the Customer Experience w/ Allison Metcalfe
ratings:
Length:
28 minutes
Released:
Mar 2, 2021
Format:
Podcast episode
Description
Buzzword alert: Customer Experience
We’ve all heard it. We all know it’s important.
But why do so many companies still struggle to nail the customer experience in a way which positively impacts all aspects of the business?
To break down the do’s and don’ts of customer experience, I talked with Allison Metcalfe, CRO at Demandbase, a leader in account-based marketing.
In this episode, we discussed:
Why customer experience is everyone’s job
Making your team accountable
Ways to get your team to live and breathe the customer experience
This post includes highlights of our podcast interview with Allison Metcalfe, CRO at Demandbase.
For the entire interview, you can listen to The B2B Revenue Executive Experience.
If you don’t use Apple Podcasts, we suggest this link.
We’ve all heard it. We all know it’s important.
But why do so many companies still struggle to nail the customer experience in a way which positively impacts all aspects of the business?
To break down the do’s and don’ts of customer experience, I talked with Allison Metcalfe, CRO at Demandbase, a leader in account-based marketing.
In this episode, we discussed:
Why customer experience is everyone’s job
Making your team accountable
Ways to get your team to live and breathe the customer experience
This post includes highlights of our podcast interview with Allison Metcalfe, CRO at Demandbase.
For the entire interview, you can listen to The B2B Revenue Executive Experience.
If you don’t use Apple Podcasts, we suggest this link.
Released:
Mar 2, 2021
Format:
Podcast episode
Titles in the series (100)
5 Things Sales Managers Want From Their Teams: Sales Managers are often faced with ever-increasing challenges, only one of which is making sure the team is delivering the results the company demands. Working to understand their perspective, we are diving in to identify five key things sales reps should be aware of in order to be not only an A-player, but a valued member of the team. Podcast Blog Link: http://www.valueprimesolutions.com/5-things-sales-managers-want-from-their-teams/ FEEDBACK FORM (Free $5 Starbucks Gift Card): https://docs.google.com/forms/d/e/1FAIpQLScs9W38coICbcZsEByV2xil6JSHjkpm4_Rk3gBUIGRU6oQnbA/viewform?c=0&w=1 Value Prime Solutions: http://www.valueprimesolutions.com/ Chad Sanderson - LinkedIn: https://www.linkedin.com/in/chadsanderson/ Brian Burns - LinkedIn: https://www.linkedin.com/in/brianburns/ The Brutal Truth About Sales & Selling podcast: https://itunes.apple.com/us/podcast/brutal-truth-about-sales-selling/id327760868?mt=2 by The B2B Revenue Executive Experience