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    291: Our 2023 CX Predictions

    291: Our 2023 CX Predictions

    FromThe CX Cast

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    291: Our 2023 CX Predictions

    FromThe CX Cast

    ratings:
    Length:
    20 minutes
    Released:
    Feb 7, 2023
    Format:
    Podcast episode

    Description

    Every year, Forrester shares predictions for CX that are grounded in existing data and emergent trends. Forrester VP, Research Director Rick Parrish shares our 2023 predictions, with illustration through insights and examples.
    The post 291: Our 2023 CX Predictions appeared first on The CX Cast ® by Forrester.
    Released:
    Feb 7, 2023
    Format:
    Podcast episode

    Titles in the series (98)

    Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.