Laura Moore and Brett Low speak to Karl Schwantes from Xennox Diamonds in QLD about his family business in the jewellery industry and how he has built strong customer relationships by nurturing their experience. An aware winning author, and now diving into mentoring other jewellery businesses, Karl discusses how other businesses in the industry can adopt the same tools as he has used to succeed. 
https://www.xennoxdiamonds.com.au/