In this episode, we're joined by Pierre Mille, Former Director of Plan & Deliver at FrieslandCampina, to discuss all things customer-centricity. Pierre tells us why it's time to take a customer-centric approach in redesigning and rebuilding your supply chains, why it's imperative to do this, especially in the face of disruption, and with the added pressure from your CFO to cut costs. Pierre backs up his advice with practical examples from his time at Unilever, and more recently, FrieslandCampina, where he successfully designed and delivered a customer-centric supply chain strategy that radically transformed the dairy division.
 
About The Speaker
Pierre Mille has spent his career working in various supply chain operations roles in the FMCG, Food and Beverage, Dairy, and Fashion/Medical Retail industry, for some of the world's most well-known brands, including Unilever (1989 - 2012), Carlsberg Group (2012 - 2015), GrandVision (2015-2018), and more recently, FrieslandCampina (2018-2020). Pierre's specialisms include setting global customer-centric supply chain operations and operating business models, implementing advanced planning systems, and managing large-scale supply chain transformation projects for growth, EBITA, and cash generation.