In this episode, Tracey and Dan are joined by William Crowley, the CEO of Northern Coalfields Community Care. William shares his recent experiences with improving the client experience for all individuals who use his organisation’s services in the communities they support.Here is a taste of what Tracey, Dan, and William cover in the conversationHow William and his team started on their innovation journey and why they started with a client-centricity approach.The challenges and practices faced by an organisation with client-centered innovation.How to establish the ideal environment so that your team feels safe when innovating.Improving the pace and quality of client-centred innovation by setting targets and addressing conditions for innovation.A simple example of innovation is adding things into your pre-existing processes that significantly improve them.Links from the episode​Northern Coalfields Community Care website: Click hereThe 'Innovate for Impact Self-Assessment': Click hereImpacto Consulting on LinkedIn: Click here