Dr George Gavriel, who is partner at the Swan Practice and Clinical Director of the Swan PCN, & Emma Vye who is Operations Manager at both Swan Practice and Swan PCN are guests on the podcast this week. Their practice is a single practice PCN and they join Ben to discuss their journey of moving into being stand alone. Ben gets an understanding of how the single practice and PCN works in terms of their resources, clinical delivery and management team. They discuss the ‘Gold card’ approach for clients who can be seen on the same day through a ‘same day service’ system. They reflect on how it has benefited them being an independent PCN and why others may or may not look into doing the same.   Introduction (0:09)   Where they’re located.. (0:25)   Single Practice PCN (0:41)   What was the rationale for you to work alone? (1:14)   Resistance from commissioners.. (2.27)   Benefits of being a single Practice & PCN? (3:06)   The shift into being a single Practice, Emma's perspective (4:21)   How does it work? (4:44)   How many sites do you have? (6:07)   Issues of allocating staff.. (7:26)   The fuller report.. (7:57)   Challenges of setting up the same day service? (9:38)   Staffing of the same day service.. (11:54)   Deploying ARS staff into the same day service.. (13:37)   Gold card.. (13:58)   Impact of the PCN & Practice (15:04)   Reflections of being a single Practice PCN.. (16:51)   Value of being independent? (19:24)   Contact details.. (22:05)   Contact George directly on george.gavriel@nhs.net.   For all enquiries about the Ockham podcast, please contact Ben Gowland here.