In this episode,  Dan and Tracey are joined by Petrina Greenwood, the Innovation Manager at Baptist Care New South Wales and ACT, a not-for-profit Christian-based care organisation that has been operating for over 75 years.Here is a taste of what Tracey, Dan and Petrina cover in the conversation: Petrina discusses her role as innovation manager, which spans across all areas of the organisation. She explains how the organisation has been on a digital transformation journey for quite some time and has had success in the IT and business insights areas.She emphasises that at the centre of all of this is the organisation's clients, residents, and communities, and the goal is ultimately to help each individual live well.She shares how their organisation began focusing on business efficiency by investing in a series of business efficiency projects, with the first project focused on reviewing the recruitment and onboarding process. Petrina highlights the importance of involving staff in business efficiency projects, recognising and rewarding innovative ideas, and optimising processes to enable staff to focus on delivering quality care services to clients and residents.Links from the episode​:Petrina Greenwood on LinkedIn: Click hereBaptist Care website: Click hereThe Impacto Consulting events page: Click hereThe Impacto Consulting website: Click hereImpacto Consulting on LinkedIn: Click here