Learn how to build your emotional muscles so that when clients, friends and even family start throwing verbal punches, you won't be down for the count! From finding inspiration in individuals who always seem to keep their cool to putting a sock in the complaints, learn new mindsets and questions to ask yourself to deflect the emotional burden and turn even the most negative encounter into a learning experience.  In fact, its most often the difficult clients that help you improve your business, so appreciate the fact that they're doing that for you! Evaluate what you're really gaining by focusing on the naysayers?  Nothing, right? What can you learn from phrases like "It's too soon to tell?"  It's a lesson in keeping your emotions between the lines, and its one you have to learn before the buyer and seller drama runs you out of the business.  While you protect yourself, we'll also tell you how to 'fill your cup' so that you can strengthen your resolve so you can continue to be of service, rather than on the sidelines.

 
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