Unravel the mystery behind the "wow" factor in contact center customer service in our Advice from a Call Center Geek Episode, " Deconstructing the "Wow" Experience: Defining Excellence in Contact Centers." We'll discuss the pitfalls of "false hustle" and the significance of authentic communication, empathy, and active listening in building strong connections with customers. Explore strategies to understand customer expectations and tailor your approach for various industries. Join us on this journey to redefine what it means to "wow" your customers and create a lasting impact in the contact center space.We also answer AMA questions from the live Tiktok and Linkedin feeds we took in during the recording of this episode.Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Learn more about the leading conversation intelligence for contact centers at Observe.AI.Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/Follow on TikTok: https://www.tiktok.com/@callcenter_geekLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube Channel