Cresta CEO Zayd Enam and Greylock general partner Saam Motamedi discuss how AI can help – not replace – humans at work. Seeing the limitations of AI that simply automated the routine aspects of work performed by many, Cresta developed a platform that effectively scales the skills of the top few employees, whose job functions require heavier cognitive lifting and expertise. Cresta, which has initially focused on sales and customer service, now works with businesses such as Dropbox, Intuit and Porsche.

https://greylock.com/greymatter/amplifying-expertise/