Do you accept and undertake jewellery repairs, commissions, melting down clients gold or silver to make jewellery? If you do then you need to listen to Andrew and Louise talk all about the take in procedure.
This is a crucial customer interaction that will give you the opportunity for you or your team to demonstrate knowledge and professionalism. If you have the correct take in procedure then you are are able to offer additional repairs or add ons as chances are your client would not be aware of any further potential problems with their items and you have a chance to to sell other articles or services.
If done correctly you will find your repairs and commissions will be making more money. And if your take in procedure is not carried out correctly it can cost a business several months of profits, impact future referrals from a customer and damage your reputation.