The value of the CRC credential is a common topic of conversation on Inside Rehabilitation Counseling, and Ryan Bruce, Director of Client Solutions at New York Life Insurance knows it well. At New York Life Insurance, Ryan has worked in long-term disability claims, stay-at-work programs, and now his role is to tell the story of how the 45 CRCs on staff strive every day to help people navigate short or long-term disability. Ryan says the same disability accommodations that employers struggled with a decade ago are still challenges they're encountering today, and having a CRC in an organization can alleviate a lot of the uncertainty and help businesses support their employees in the best way possible.