Starting his career as an IT graduate for E.ON, Suraj Patel saw an opportunity for change, and with the support of a much-valued talent development mentor, took a leap into continuous improvement and operational excellence. Today, Suraj is Director of Operational Strategy at Capital One, where he champions the link between operational excellence and strategy, to drive results for the organisation. Listen now to hear Suraj talk about the moral responsibilities of the banking industry, what Capital One are doing to support customers to succeed with credit, and who inspired Suraj to understand and carry forward the importance of attending to diversity, inclusion and belonging.