When Jade became MD of Wilcox Limousines in June 2020, the system worked, but she could see that to remain a market leader, the organisation needed to adapt, and quickly.  By launching an improvement programme which touched every area of the business, Jade led her team through a remarkable business transformation, which culminated in achieving international recognition through the CQI’s prestigious Quality Organisation of the Year Award.  Listen now to hear how Jade inspired her team to work in new ways, with new found confidence.