Is your insecure boss taking credit for your work? A passive-aggressive colleague making your life miserable, but acting like nothing’s wrong? We all want to get along with the people we work with — but it seems like some people make it particularly hard to do so. Who hasn’t wondered: Why is my colleague acting like this? How can I fix things if they won't cooperate? I've tried everything — what now?! The good news is you don’t have to put up with bad behavior, swallow your emotions, or simply hope that the other person will change. In this SXSW Session, HBR contributing editor and podcast host Amy Gallo will share insights and advice from her latest work. You’ll learn about some of the common types of difficult people, why they behave the way they do, communication tactics that work, and how to know when it’s time to just walk away.