Shep Hyken speaks with customer service thought leader, author, Sr. Product Manager at Microsoft, and one of the top customer service influencers of 2016, Tricia Morris, about global customer service. Tricia shares stats and facts from Microsoft’s State of Global Customer Service Report and how customer service is changing globally. They talk about how customer expectations are changing, and just as important, what customer support centers are doing about those changes. This is must-have information to help you navigate the ever changing world of customer service.
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